Mood Skin Co. Policies
Welcome!
We are Mood Skin Co. (Mood Esthetics by Molly LLC) and we are so excited to serve you and elevate your mood!
We pride ourselves on being compassionate, providing excellent guest experiences, and in carrying top-of-the line, professional, beauty and wellness products that are safe and effective for your skin, eyebrows, eyelashes, and nails. We try our best, every single day, to show up for YOU!
We strive to be healthy, well-rested, and ready to serve you and your beauty needs with a smile and a warm welcome! We do this with respect, punctuality, professionalism, quality service skills, professional products, continued education, and sharing our valuable time and knowledge with you.
Aside from putting our best foot forward for our valued guests, we are also human. We understand that life happens. We may have emergencies from time to time, and so may you. We will do our best to work with you, depending on the circumstance. Sadly, we live in a time where there are people who do not respect our business, our time, or our policies. At the end of the day, we are a business, and we must pay our bills as well as feed our families. Therefore, we are forced to share and implement these policies. Even though we know you do not want to miss your appointment, it is important to know that doing so takes away irreplaceable time and hurts small businesses like us in many ways.
Please know that when you are there for us, we thrive and can maintain our high standards. If you are not there for us, we cannot be there for you! Please be respectful of the following policies. We look forward to meeting you and making you feel beautiful on the inside and out.
Thank you!
Mood Skin Co.
Appointment cancellations, changes, and no-shows:
*24-Hour Cancellation Policy*
TIME IS IMPORTANT TO EVERYONE WHICH IS WHY WE ENFORCE A 24-HOUR CANCELLATION POLICIY FOR CANCELING, RESCHEDULING, AND CHANGING APPOINTMENT SERVICES (OF LESSER VALUE).
Although 24-hours’ notice is required to reschedule, cancel, or change appointments, giving as much notice as possible is preferred since it allows for us to potentially book another client during your missed appointment time. We understand that emergencies happen from time to time, but please understand that we are a small business and charging cancellation fees helps us reduce our losses and reduce future frequent cancellation situations. Please view charges from a business standpoint, not personal. All cancellation fees will be charged to the provided card-on-file. See ‘Fees’ and ‘Card-on-File’ sections to follow.
Frequent Rescheduling/Cancelling:
We appreciate when you give us ample time when canceling or rescheduling appointments. Frequent rescheduling and canceling, however, can take a toll on our scheduling as well. If you fail to respect our cancellation policy 3 or more times, a non-refundable deposit will be required to book an appointment. If you have rescheduled an appointment 3 or more times, you will be subject to being allowed only same-day scheduling and in some circumstances, we may require a non-refundable prepayment of your scheduled appointment.
Appointments & Reminders:
For your convenience, you will receive automated appointment reminders from Vagaro. You will receive a reminder 48 hours and 24 hours prior to your appointment via email, text message, or both. These reminders give you the perfect opportunity to let us know if you need to reschedule your appointment without being charged a cancellation fee. If you do not receive reminders, please let us know so we can work to resolve the problem. Although automated reminders are provided, it is your responsibility to know your assigned appointment date and time. If you do not know your schedule appointment date or time, please contact Molly Kurfurst at 253-686-4816.
A great way to stay updated on your appointments is to create a Vagaro login on the Vagaro App or website using the email that you provided us upon booking. If you have trouble seeing your scheduled appointments on the app or website, ask us for a temporary login password info to link your account.
At this time, we do not allow changes or cancellations to appointments to be made online or on the app. It is your responsibility to contact Mood Skin Co. BEFORE the 24-hour period if you need to cancel or reschedule to avoid being charged a cancellation fee, regardless of receiving an appointment reminder or not.
Improper Booking:
We want to help you choose the right service for you! If you are unsure, contact us to ensure you are getting the best treatment possible. It’s important to read all forms, including pre-care and post-care. It is also important to make sure you are free from contraindications or conditions that may prohibit you from receiving a service. If you are unsure, please book a consultation with us. If you arrive to your appointment without thoroughly filling out and reading forms, you may be subject to a “Same-Day” cancellation fee. Ask your esthetician if you are unsure if you have an appropriate amount of hair grown out to be waxed for waxing appointments and please book for appropriate time slots. See ‘Lash Extension Informed Consent’ for details on proper booking for eyelash appointments. When in doubt, check with us to avoid fees and rescheduling.
Fees:
A non-refundable cancellation fee for appointment cancellations with less than 24-Hours’ notice will be 50% of the original cost of services booked and will be charged to the card-on-file.
A non-refundable, ‘Same-Day Cancellation’, ‘No-Show’, or ‘Last-Minute Service Change’ (of lesser value) fee of 75% of the original cost of your service will be charged to the card-on-file.
Changing an already booked service to a service of lesser value than the original service booked will be subject to a “Last-Minute Service Change” fee if changes are made after the 24-hour cancellation period. The cancellation fee will be charged to your card-on-file unless your esthetician states that a contraindication prevents you from getting that given service that day. We reserve these appointment times especially for you! Each service requires different amounts of blocked time slots, setup, and charges, that is why changing last-minute can be problematic.
Card-on-File:
All guests are required to put a valid card-on-file to book any appointment, in-house or online. Your information will be stored securely in our Vagaro merchant system. If for some reason you did not put a card-on-file when booking your first appointment, you will be asked to add a card-on-file to our system at the time of your appointment. This card must be unexpired and working. If your card-on-file expires or changes, you must provide us with new card information. You are not required to use the same card that was placed on file to check out for your appointments. If you fail to show up to your first appointment and you have not yet put a card-on-file, you will be subject to a cancellation fee. If we are unable to get ahold of you to receive your cancellation fee payment for your missed appointment, we have the right to block you from booking future appointments until you pay your fees. You may also be asked to provide a non-refundable deposit to book your next appointment with us.
In the event we need to charge your card-on-file for reasons such as: fees, last-minute cancellations, no-shows, same-day cancellations, last-minute service changes, frequent rescheduling, frequent cancellations, invoice for products or services, etc., we have the right to charge the card-on-file. If the card-on-file fails to produce the proper payment amount (insufficient funds, expired, invalid, fraud, etc.), we have the right to keep charging the card until we receive the proper payment amount. If we are unable to receive the full payment, we have the right to block you from future booking until we have received your payment. In some cases, with failed payments, we may require you to prepay for your service to book an appointment. This prepayment will be non-refundable.
You will be notified that you are receiving a charge to your card-on-file before the charge occurs via Vagaro. Fees are non-refundable for violators of our policies. Your cancellation history will be stored in our system for future reference.
Arrival Times:
Please aim to arrive early or on time to your appointments. Give yourself time to find parking, get a drink of water, use the restroom, and complete any forms we have sent you. If you arrive after your scheduled appointment time, it may not be possible complete your service in the remaining time allotted. Please note, if your service is shortened due to your late arrival, you will still be charged the full cost of the service and you may not receive the desired results due to lack of time. If there is any way we can accommodate, we will. However, we cannot take time away from someone else’s appointment due to late arrivals.
15-Minute Appointments:
If you are more than 5 minutes late to a 15-minute appointment, please note that we may not be able to complete or perform your service. You are subject to be charged 50%-75% of the services booked. This will be considered a ‘Last-Minute Cancellation’ or ‘Same-Day Cancellation’. If we have time to complete your services that day, we will be happy to do so.
30-Minute Appointments:
If you are more than 5 minutes late to a 30-minute appointment, please note that we may not be able to perform your service. You are subject to be charged 50%-75% of the services booked. This will be considered a ‘Last-Minute Cancellation’ or ‘Same-Day Cancellation’. If we have time to complete your services that day, we will be happy to do so.
1-Hour Appointments:
If you are more than 15 minutes late to a 1-hour or more appointment, please note that we may not be able to perform your service that day. You are subject to be charged 50%-75% of the services booked. This will be considered a ‘Last-Minute Cancellation’ or ‘Same-Day Cancellation’. If we have time to complete your services that day, we will be happy to do so.
If we’re running behind:
We aim to be punctual by staying on schedule to ensure that we start on time for your appointments. Sometimes certain elements during treatments can lead to us going over the appointment time. We will do our best to keep your wait time at a minimum. If we happen to cut into your allotted appointment time, please know that it will not take time away from your appointment or experience. In the unlikely event that we are unable to help you in a timely manner, we will work with you to find a time to give you the full experience. We will do our best to let you know ahead of time if we are running behind and we thank you in advanced for your patience!
Gift Card Purchases:
Gift cards are available for purchase in-salon and online via Vagaro. Gift cards do not have an expiration date as it is unlawful in Washington State. We are not responsible for any lost or stolen gift cards. No refunds or exchanges.
Service Packages:
All service packages must be paid in full and used within one year of purchase or value is forfeited and package will no longer be available to customer. There are no refunds on packages or exchanges. Packages are not interchangeable for other services unless an exception is made for health reasons. Packages are not interchangeable for retail products.
Retail Refunds:
Like many small businesses, we do not offer refunds, returns, or exchanges on retail items.
Service Refunds & Redo's:
We want you to be satisfied with your services with us, please let us know within five days if you are unsatisfied with your results. It is important to understand that desired results may take multiple appointments to achieve. It is also important to know that desired results are not guaranteed. We will try our best to help you reach your goals by evaluating each situation and determining whether there will be a fee to compensate us for our time invested and product costs or if the redo will be complimentary. We do not offer refunds on services.
Service Pricing:
Cost of services are based upon years of experience, time invested in continued education, cost of living, cost of products (including shipping and inflation), and more. These prices are non-negotiable and are subject to change at any time. We will try our best to make our clients aware when raising our prices.
Forms:
Please fill out and sign all forms that are sent to you. If you do not fill out your forms, you cannot receive your treatments and will be charged accordingly.
Children & Guests:
Although we adore your little ones, they can be quite the distraction. Please refrain from bringing children to your appointments. We want to complete your service safely, without distractions, and most of all, let you relax and unwind! We have many things in our treatment rooms that can be potentially hazardous for children. If you have an emergency, please let us know and we will work with you.
We know that sometimes it’s fun to share your experiences with your friends and loved ones, but we ask that you refrain from bringing extra guests to your appointments. We want the focus to be on you and your service. If you have a special request, please contact us to make arrangements.
Contagious Diseases:
If you or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. Please do not abuse this policy.
Inclement Weather:
If we are unable to open the salon due to weather or power outages, we will let you know as soon as possible and reschedule your appointment, free of fees. Otherwise, our cancellation policy remains in effect during times of inclement weather. Here’s some tips to help you make your decision when these situations arise to avoid cancellation fees. First, keep updated on the weather forecast if you have an upcoming appointment. If you are concerned with future weather conditions, reschedule accordingly at least 24 hours before your appointment. Second, if you are not comfortable with driving in certain weather conditions or predict that the weather may be worse where you live, we recommend moving your appointment avoid the risk of being charged a fee. When in doubt, for peace of mind, we recommend rescheduling.